The real issue here is that Windows 8 somehow recognizes Wacom pads as touch inputs (with swiping from sides support). If it recognized it as a mouse, it would simply tell the user to use "hot corners":
- Top-Left: App switching
- Bottom-Left: Start screen
- Top/Bottom-Right: Charms menu
A one-time unskippable tutorial that you can get through in less than 10 seconds is probably not worth complaining about. Displaying the wrong directions to Wacom users is.
A manual override is not an optional extra, a checkbox item or something open to debate. It is an absolute necessity, because the human operator understands what's going on and the machine doesn't. Anyone who doesn't understand that should not be writing user-facing software.
True, sometimes you need to teach the user to do something, but if you're forcing this even for basic usage, you're doing it wrong (unless this was a really specific tool/procedure, and even then)
Microsoft did not build a bad OS by any means. As someone who can take this learning curve, I really enjoy using it on a tablet (I think it's much superior than iOS and superior to Android when it comes to the core OS), and I also like its Metro features a lot on my desktop. What Microsoft did very wrong however is building this interface for an audience where the overwhelming majority is not willing to take this learning curve. It's simply not built for the "average user".
Or better said: "The most powerful tools that don't care for user experience often require a lot of 'teaching'"
Unless you're talking about something like a CNC machine, Electronic test equipment, EEC machine, etc
'It's simply not built for the "average user"'
No? Then they shot themselves in the foot, because Windows is associated with that, more than anyone. Hence, they can't complain it's not selling well.
It's very easy to shy from making things easy to use behind "it has more features".
I guess he meant tank or nuke or something ;)
That is also why people often say the Windows 8 UI works well with touch, but is unusable with mouse and keyboard. The inherent usability characteristics are actually not hugely different between input methods, it's just that with touch there's not as much competition in people's heads from an entrenched existing model.
Swipe with finger to scroll, tap to press, and even pinch-to-zoom are as basic interaction as interaction goes. You only need a second to get them if shown, and most people can even discover them instantly without being shown.
It's actually an action you might not even use at all -- since you can do it in another way (home and click the app you want to open next).
It's not a common action since using apps is mostly a seggregated affair. Now you use this, after some time you go and use that. You don't usually flip from one to the next all the time.
Can't speak for cats as I don't have one.
I keep seeing this idea around Win 8 discussions. You aren't compelled to buy it.
So a company no longer offers a product you like, that doesn't mean you have to buy something you don't like from them.
Even if you do have to buy, you make the choice - Win 8 and trade offs or Mac or Linux or Chromebook or second hand Win 7. It's not compulsory that you have Win 8.
Most people complain anyway about how unusable Windows 8 is and rightly so.
Your argument here does seem to reflect Microsoft's attitude - that Windows 8 is the ambassador of the latest crap and its job to train you on this crap whether you like it or not. Never mind that you own this hardware and you should be able to do as you will with it. I suppose MS imagines that shifting to a subscription model for everything would solve that problem of theirs - then the custom would own nothing and have recourse at having junk foisted on them.
I own a Wacom Bamboo without touch input and I'm fairly sure it prompted me to use the pen to perform the gestures, not a finger. In any case I could certainly follow the instructions with the pen. On my Surface I can use both pen and touch to perform the gestures.
I agree about the need to skip tutorials though. After 4 Win 8 installs it gets tiring.
I'm still running Windows 7 on my desktop PC. It has a mouse and keyboard. I have no intention of ever getting any kind of touchscreen, pen tablet, touchpad, or other alternative input device for it. I'll show some enthusiasm for upgrading when they make the mouse and keyboard first-class citizens again, instead of treating them like an afterthought in an attempt to get some traction on tablets.
You don't agree, I take it?
Last week I tried to signup for windows azure.
It asked me to enter my credit card data, I did it and it was ok, then the signup fails without explanation ("contact support").
What is happening is, I believe: I am forced to enter a billing address in the country from which I am _connecting_ (hungary), but my card is from another one (italy).
The first thing is stated _nowhere_ but I presume it is so after various attempts at inserting non-hungarian zip codes.
So the card is valid, the billing address is valid, but an additional check is performed that the two have a matching country, which fails. Also not stated anywhere.
There is no way I can workaround this other than taking a plane or getting a new credit card. Customer lost.
(bonus: the "support" is the "windows azure" stackoverflow tag, which I don't think is competent re: billing, and an MSDN forum where people say "this happens sometimes, there can be many reasons sorry").
Anyway I tried to contact them through twitter (no answer) after going here (the page linked as "contact us for support"):
Here I can:
* get payed support (which I cannot buy)
* something literally translated as "Visit the overflow of the stack". Funnily enough, Bing's automatic translation translates "visit stackoverflow" better than this.
* go to an MSDN forum. Which I did.
There, among plenty of thread of people unable to signup, I found this thread In which the MS support person states (I will translate for you)
"The reported error is sadly common during signup, and finding the cause is hard (sic).
I suggest you double check you input correct data, check that you card is valid and that azure is available in your country. You could contact your financial institution to get more help or phone us"
Notice that this is a terrible answer because at this point they already know my card is valid and have in fact already detracted 1€ from it (both for me and the thread creator), and if azure isn't available in my country (which it is) why did they let me get to this point of the signup?.
Then there are three more replies from people getting the same result, opening multiple support tickets and not getting any answer.
One month later there is another reply from support stating that debit cards cannot be used for signup, sorry we don't say that anywhere.
This was one year ago, they still don't say that anywhere.
Awesome, but I was already trying with my credit card, after I failed to sign up with 2 debit cards (all of which got succesfully charged for every attempt).
Honestly, would you have kept trying at this point, hoping that in one month they get back to you?
At best you'll get some low end support peon who doesn't know ass from elbow. At best you get denial.
Then there's Microsoft Connect, their public bug tracker (for products they feel like pretending to support), which basically is a route for them to close every ticket straight away as not reproducible despite being reproducible by hundreds of people.
My Office365 account is listed as being in "Colombia" (CO) and insists on a Colombian address if I want to update my billing info -- despite my current billing address being Colorado (CO) and me never having been to Colombia. Tech support says there no way to change this, that my account will permanently be set as Colombia, despite it being obvious that the current billing address is Colorado (and Wells Fargo doesn't even have banks in Colombia, AFAIK).
Seems like companies just really suck when it comes to multi-country handling. Xbox lets me buy games, proceeds to download them completely, then does a geo-IP check and says "Corrupted". Xbox support insisted my hardware was bad (despite many other games downloading just fine), until I mentioned I wasn't in the US. Only at that point did they figure out there was a geo-IP check going on after the download that leads to the "Corrupted" error. They were actually going to completely replace my Xbox unit, determining the motherboard or something was selectively corrupting data for specific games. The remedy: "Oh move back to the US". No refunds or anything. (Real remedy: PPTP.)
Google takes it a step further, and disables updates for apps if they aren't available in whatever it determines to be your current region. I installed the Wells Fargo app, then went travelling. During that time, WF app releases a critical security update and ceases functioning until updated. Android points out "update available". But if I tap it to update, it says that app is not found.
Google Play also takes your physical location to customize part of the UI language, inconsistently.
Netflix does the same. They do even worse though, disallowing the audio language for subtitles, depending on region. In the US and watching with someone that's not fluent English? Too bad, only English subtitles. In Central America and want English subtitles? Nope, just Spanish or Portuguese (?! Portuguese isn't even in the top 5 languages spoken around here).
(Former fraud prevention research scientist)
* put an error message "you are trying to use a card issued in X from Y, contact support"
* put a prefilled unchangeable field containing the current country
* signal an error on all fields when I insert something invalid (say, country and city) rather than only the zip code
* block the transaction before you validate my card
Because if so, you're better than what is currently available.
If not, I'd be happy to understand what would be the downsides of doing these things :)
also I realized now: you'd flag me if I put a non matching _billing address_ rather than if I use a card from abroad? That seems counterintuitive :)
If the credit card you are using is stolen, eventually the billing company will have to charge back your purchase. Enough chargebacks in a month and the billing company gets a HUGE fine. It is in their interest to err on the side of caution in cases where something like this occurs.
So Apple is completely gone from the <$1000 tier (let alone < $600), and their laptops are generally acknowledged as the best. And here I am personally with a more expensive X1 Touch Carbon that is actually much less (touch, but low res screen + a trackpad that doesn't work).
Once your muscle memory start working, it becomes like a second nature to use Settings->Reboot (like using the "Start" button in the old days). The human mind can create habits, with a bit of initial struggle, from anything. Give it some time.
The old location (inside the start menu) was at least a 'logical' location, because the start menu in W95 was designed to be the central place for anything you did. The only confusing part was the naming.
Settings is possibly the worst possible location to put this;
- In daily use, you will never use the settings menu
- Settings are meant to make a (permanent) change in the configuration of your computer. (I configure my computer to 'reboot'? Should it reboot whenever I switch it on?)
In Windows 95 the model is that Start is your starting point for everything you do with a computer. Moreover, managing and configuring a PC was regarded as a core activity for all users, so management functions like shutdown/restart and the control panel got a prominent top-level place in Start.
For Windows 8 the design mantras were "content over chrome", "users should be able to enjoy just using a PC without feeling like they have to manage it", and "each view in the UI should have one clear purpose". Therefore Start was dedicated to "destinations" like apps and content, while management and configuration functions like control panel and shutdown/restart (meta-functions that are about the PC or app itself, not what you do with it) were moved to the Settings charm (could've been called "settings and management"), sort of like tucking away wires and cables.
Of course, making sense in terms of your design model is no guarantee a decision will make sense in terms of the user's model.
If you're not familiar, swipe from left is fast task switching, similar to alt-tab or double-pressing on the home button in iOS. Swipe from right is charms, which you need to know for settings in Win8 apps but everything else can be found by typing in the search screen.
Check this page to see how much pain they have been putting people through: http://viziblr.com/news/2012/8/18/windows-8-rtm-and-wacom-ta...
If not, just reboot.. isn't that the way all serious problems in Windows are fixed? ;)
All things taken aside I do agree that the simple solution, an "x" button is missing.
Well said! :D
"your computer will restart in 10 minutes", no you cannot finish your presentation, or keep to your deadline. We will forcibly restart your PC and don't allow you to save your work when the countdown has completed... This update solves a potential data-loss probl.........
One customer less. Problem solved!
If there was only one version then you'd either have to price it higher than the "cheap" version, which will lead to price conscious consumers choosing a competitor. Charge less and you're leaving money on the table from businesses that are happy to pay more.
It's the same logic behind "Senior Discounts" and coupons.
The OP didn't receive the drivers from WU. Instead he downloaded them from Wacom, suggesting they're not Windows Hardware Certification Program certified. And that's probably because amongst other things, the driver set is reporting touch inputs where there are none, perhaps for some specialized Wacom case/use. Had these been certified, I believe the OP would have received slightly more useful mouse-specific tips.
Windows 8 failure #426,208.