Please stop blaming users. If Jenna is a royal pain in the ass by design, her being a pain in the ass isn't the user's fault for not "treating her right." Whether it is an asset to work around her crap or not. There's all kinds of things which are an asset to know but are a huge pain in the ass to work with, and somehow we are allowed to complain about most of those but god help the man who complains about Jenna in public. She's connected.
Paul Graham once said, "Where there's muck, there's brass." He explained that there is often an opportunity to be had if you dive deep down into ugly, unpleasant things and find a way to make them work.
