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> I recommended that we take the top X and refund their money.

> It would cost us nothing, all virtual bits anyway.

I see a contradiction here.



The system I worked on did 40M in revenue. We are talking about 10 people spending 5k a year (ish). So 0.5% of revenue for product that never even got activated? Refunding is the only correct response.


Thanks for the details. I wonder, what do you mean by "never even got activated"?


Yes we would have "lost money", if that is the contraction you are seeing. But it is money we shouldn't have rightly had in the first place.




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