Posts with a similar sentiment seem to appear on HN occasionally. I find it entirely reasonable, but it's also quite banal compared to research on product design done by people in Participatory Design[1] and User-centered Design[2]. It has often surprised me how limited many North American PMs and software designers seem to be in their knowledge of these areas.
[1] http://hci.stanford.edu/publications/bds/14-p-partic.html [2] http://en.wikipedia.org/wiki/User-centered_design