I know people who complain about the content Netflix has every time the subject comes up. They don't know why, or understand what licensing is (or means), or the impact of the studios and their business model.
They could buy movies on disc, and get whatever content they want, but they use Netflix more and more instead. So experience does matter.
"They could buy movies on disc, and get whatever content they want, but they use Netflix more and more instead. So experience does matter."
Talk to my wife who searches around Netflix for 15 minutes looking for something to watch and then gives up. Experience can improve the likelihood that someone will use your service, but if the content isn't there, then they'll go elsewhere.
You're comparing the wrong things, we're talking about what happens when Disney, etc. pull their content up from Netflix and set up their own streaming services that just don't have nice interfaces. People will get the thing that lets them watch Avengers 2.
Have you seen what is run on standard cable channels lately?
The cost to create some junk reality tv show (that will still bring in tons of viewers) is remarkably small compared to the cost of the infrastructure.