I have twice tried, and failed, to use support for Xbox live. Some idiot I don't know registered an Xbox account a while ago using my Gmail address by mistake. I ignored all the emails and figured they'd stop when a deadline ran out for confirming the email address or somesuch, but apparently not. Now his credit card has expired, so I tried to contact Microsoft to cancel the account and make the emails stop. According to their live help people there's no account registered to my Gmail address, and yet every month there's a new email that arrives from verified Microsoft servers. Impasse. And for extra bonus points, every single support link in the credit card emails is broken because they have re-worked the site for the new Xbox.
