I understand that you're probably worried about your account but this is no way to treat customer service representatives, or anybody for that matter. Next time, take a minute to calm down and think carefully about what you want to get out of the chat, then try with a different person. Even Amazon isn't infallible when it comes to customer service.
You could ask to talk to someone else before, in the first case of incompetence.
Or you could easily hang up, and try again, which would have given you another support person to talk to.
Adobe still owe me around £30 (for reactivating a deactivated subscription and charging me), but I dread another 90 minute support call dealing with them...