Very insightful points about non-technical and technical personnel's interactions in business. In my experience the "illusion of omnicompetence" is pretty pervasive within technical professions.
closing paragraph contains a key piece of advice for entrepreneurs:
"We like to think that being “smart and competent” makes you less likely to make mistakes. But when you’re out of your element, it may merely enable you to make more -- and larger -- mistakes."
