So what has really happened, or Rackspace does not go as far as explaining customers what was the reason and what measures are taken so it won't happen again? I'd be surprised if that is the case.
My current hoster costs less and does much more (you're informed and kept updated in case anything remotely serious happens, especially if it affects the whole DC - though happened only once during 6 years, customers had live progress on the failure resolution).
My current hoster costs less and does much more (you're informed and kept updated in case anything remotely serious happens, especially if it affects the whole DC - though happened only once during 6 years, customers had live progress on the failure resolution).