What's impressive is that this whole episode took only 5 hours from start to finish. Sometimes, it seems like it takes that long just to get talking to a real person.
It has to help that he's semi-famous. I remember the exact same thing happening to a Verizon customer a few years back, and it certainly took longer than 5 hours for him to get his money back.
Seems like it's all settled, for him at least. Wonder about everyone else, though.