I have had bad experiences with Hetzner in past, there are many better providers out there I do not understand why people use them and their cheap desktop based servers and minimal support (even if hardware breaks and you can prove it they drag their legs)
a year ago, a disk in a raid-1 broke at 2am. they responded to the support ticket 1hr later and replaced the disk by 5am - this was on a standard dedicated server without any special support package, which i found pretty amazing.
I've had always had good experiences with Hetzner, a few times even speaking by phone to an English-speaking technician running around the data center.
Which providers would you consider better whilst providing similar value?
