I too wish the meme would die, but not because it's not true, rather because it's overused a lot as a reply.
As I understand it these companies do in fact have a fiduciary responsibility to make every move be one that benefits their shareholders. Can you please voice your thoughts on how that is not true?
Any good faith business decision counts as a move meant to benefit shareholders, especially where there are tradeoffs involved. If you make user experience worse to boost advertising revenues, you can argue that was the right call because you get more money. If you make your user experience better in a way that hurts advertising revenues, you can argue that it was the right call because it improves user loyalty and user perception of Facebook, making it more valuable in the long run. Even if it turns out that your decision was wrong, it's an honest mistake and you're allowed to make those. There's no way shareholders could ever win a lawsuit by second-guessing business decisions they disagree with! About the only thing you can't do is outright embezzle money from the company or something.
Now, for a public company, lots of investors base their decisions on the GAAP numbers companies are forced to report, so there are incentives to improve those numbers each quarter if you want to boost stock price. But if you communicate a long-term strategy to investors and seem competent enough to pull it off, you're Amazon and your stock price does well anyway, even if you lose money.
Matthew Yglesias described Amazon as "a charitable organization being run by elements of the investment community for the benefit of consumers." [1]
There are many things Amazon could do to transfer cash from their customers to their shareholders. Bezos justifies not doing these things because he claims there is more value in long term customer loyalty and trust. Because it's a good faith business decision, I don't see Bezos being ousted or sued by shareholders.
Likewise, it would be easy for Facebook to say "we think there's long term value in delivering the best possible experience to users, and if for some users that means using an extension that's fine with us" - it's a good faith business decision, why would they get ousted or sued where Bezos hasn't?
it would be easy for Facebook to say "we think there's long term value in delivering the best possible experience to users, and if for some users that means using an extension that's fine with us"
It would be easy for them to say it, but first they would have to believe it, and second they would have to believe they could convince investors of it.
it's a good faith business decision, why would they get ousted or sued where Bezos hasn't?
It's not a question of being sued, it's a question of having the stock price go down. Investors don't have to sue to do that; they just have to sell.
> It would be easy for them to say it, but first they would have to believe it, and second they would have to believe they could convince investors of it
You're moving goalposts. That's a completely different statement. Whatever it is they truly believe is totally different than "they have to make decisions that benefit their stockholders or they will go bankrupt".
> It's not a question of being sued, it's a question of having the stock price go down. Investors don't have to sue to do that; they just have to sell.
Again, this has nothing to do with fiduciary duty, which was the topic that the original comment was responding to. The fact remains that for-profit companies do not have some kind of Sword of Damocles hanging over them, waiting for them to make a decision that costs stockholders value.
Whatever it is they truly believe is totally different than "they have to make decisions that benefit their stockholders or they will go bankrupt".
How is this relevant to what I said in the particular statement you were responding to here? I wasn't saying anything in that statement about what FB does believe; all I was saying is that, judging by their behavior, they don't believe that "there's long term value in delivering the best possible experience to users, and if for some users that means using an extension that's fine with us".
As for what I think they do believe, see below.
this has nothing to do with fiduciary duty
Which was exactly my point: saying that FB won't get sued if it lets third-party developers change its UI is not at all the same as saying that FB thinks its stockholders will benefit if it lets third-party developers change its UI.
for-profit companies do not have some kind of Sword of Damocles hanging over them, waiting for them to make a decision that costs stockholders value.
I wasn't saying they do; nothing in what I said requires that a single decision is all it takes. I didn't specify any time frame in which FB has to benefit stockholders or go bankrupt. If you read other posts of mine in this sub-thread, you'll see that the strategy I think FB is following is not one aimed at maximizing short-term return on capital, but that doesn't change the fact that they have to benefit stockholders on some time horizon that is relevant for the stockholders.
Since the extension blocks ads, which are the primary source of Facebook income, it doesn't seem totally ridiculous for them to claim the extension is reducing their long term value.
Well, yes, but you're still qualifying the actions building customer loyalty and trust as actions that're ultimately in shareholders' best long-term interest. So the meme in question is just trite, not inaccurate or invalid.
You're right in the way most people try to apply the meme, but the meme is true. What's best for the shareholders is supposed to have a very broad interpretation where nearly anything a company officer does short of fraud would count.
The "maximize shareholder value" chant is a piece of MBA dogma that, although accepted by many as an immutable law of the universe, is a relatively recent American invention. It's not a law, managers don't go to jail if they don't do it, other countries do it differently, and we used to do it differently as well.
Many make good arguments that it doesn't even work very well. American car companies are a good example. Thomas Murphy, a president of General Motors said, "GM is not in the business of making cars; GM is in the business of making money." Carmakers like Toyota, on the other hand, focused on making cars very well (and making customers happy), and kicked Detroit's ass. (The book Toyota Kata and the TAL episode NUMMI give good intros to why, and why it was the philosophy of American carmakers that prevented them from adapting.)
The problem with focusing on maximizing return on capital is that there are a zillion ways to make those numbers look great in the short term while screwing the company in the long. But hey, by then, everybody has cashed out. Except the suckers, and who cares about them? As an example, see what the MBA dogma did to Simmons Mattress: http://www.nytimes.com/2009/10/05/business/economy/05simmons...
EXACTLY. Listen, I hope to benefit from my work on Social Fixer. Donations are not my income, but they are a small added bonus. I've not gotten rich from this. But my goal is not to get rich. My goal is to create useful software that empowers and benefits users. I trust that if I do this not only for this app but for others, that I will benefit. It's a long-term bet, not a short-sighted investment strategy. There aren't enough people in the world who will do the right thing and hope to profit from it, rather than doing anything in their power to profit. Facebook certainly seems to fall into the latter category.
They have many people who have invested their lives creating this company. They want their payout. If they have to create a bubble to get it, that's what they are going to do. They'll get their cash, you can bet on that.
I didn't say "maximize shareholder value". I said FB has to make decisions that benefit their stockholders; that's not quite the same thing.
Also, as I pointed out in another subthread, there's a big difference between a company that gets revenue from users directly (like Amazon, the example brought up in that subthread--or like a car company) and a company whose users only generate revenue indirectly, as FB's users do (through ads). The latter kind of company has a much weaker link between benefiting users and benefiting shareholders than the former does. I've outlined in other posts in this thread the strategy I think FB is following, and it's not a strategy that's focused on maximizing their short-term return on capital, but it still makes them act in ways that make at least some subset of their current users dissatisfied.
I wish the meme that this is the only thing a public company can do would die. It's not true in any way.