On: More On Gmail’s Delivery Delays

[susi22]

We use email communication for our help ticket systems and all our users were affected (~20k). At

9am it was ~10min delay.

10am about 21min

noon about 1h

3pm emails with ~3h delay arrived.

Then it got better. We werent' able to help our users and they of course blamed that we responded slowly. Actually a bounce message would've been preferable since then they could've used a phone or stopped by.

You don't really expect your company @example.org to take 3h. Either bounce withing ~3-4min or you expect it to be delivered by that time.

[jessaustin → susi22]

We use email communication for our help ticket systems and all our users were affected (~20k).

After this event are you considering a different architecture?

[gardarh → susi22]

We noticed similar delays at our office (a lot fewer people though). Somehow all the test email we sent seem to have ended in the 1.5%. Odd.