"A certain small number of very vocal men (and it was always men) resented that we were not letting [them] try to exercise additional control over our team members. This was true even though compelling research has shown that servers do not adjust quality of service as a result of tips; instead the idea that the restaurant was not offering our servers up as objects of control, was heresy. For these people, the primary service they wanted from the restaurant was the opportunity to pay for favors from the server..."
I think the vocal group probably felt if i have to explicitly pay a separate line item for service then I want explicit control of that... the whole 'primary service is control' angle feels to me like newspeak
"A certain small number of very vocal men (and it was always men) resented that we were not letting [them] try to exercise additional control over our team members. This was true even though compelling research has shown that servers do not adjust quality of service as a result of tips; instead the idea that the restaurant was not offering our servers up as objects of control, was heresy. For these people, the primary service they wanted from the restaurant was the opportunity to pay for favors from the server..."