> Saying, "This is not useful to have collected anywhere" is saying "we prefer to continue to field these questions on an individual basis."
Or, alternatively, as is expressly the case of the article ehre, it is saying that it is better to address why questions are frequently asked so that they won't be, rather than simply collecting the questions and answers.
> Obviously any writer of a FAQ has tried to incorporate that information elsewhere.
Actually, the dominant case I've seen of FAQ use, the issuing party uses them instead of correcting the problems in the preferred source documents that lead to the questions being asked.
Where that's not the case, you have a known-issue list for the primary information source from which items are removed as issues are resolved, rather than a FAQ.
Or, alternatively, as is expressly the case of the article ehre, it is saying that it is better to address why questions are frequently asked so that they won't be, rather than simply collecting the questions and answers.
> Obviously any writer of a FAQ has tried to incorporate that information elsewhere.
Actually, the dominant case I've seen of FAQ use, the issuing party uses them instead of correcting the problems in the preferred source documents that lead to the questions being asked.
Where that's not the case, you have a known-issue list for the primary information source from which items are removed as issues are resolved, rather than a FAQ.