Everybody makes mistakes, and everybody experiences bad luck.
If you only experience good times with a company, then you have no idea how they respond to bad times. They might be great, or they might be awful. You just have no idea.
If you experience a problem with a company, then you know how they respond to problems. If they do poorly, you'll avoid them. But if they do well, you now know that they handle problems well.
The time then comes to choose a company for something. Which do you choose: an unknown, or a company that you know handles problems well?
Everybody makes mistakes, and everybody experiences bad luck.
If you only experience good times with a company, then you have no idea how they respond to bad times. They might be great, or they might be awful. You just have no idea.
If you experience a problem with a company, then you know how they respond to problems. If they do poorly, you'll avoid them. But if they do well, you now know that they handle problems well.
The time then comes to choose a company for something. Which do you choose: an unknown, or a company that you know handles problems well?