> If it was up to the airline, they'd probably promote based on how well people did their jobs rather than seniority.
How does an airline know how well people do their jobs?
There are thousands of flight attendants based in NYC alone. It's not uncommon for the flight leader to never lead a particular team member a second time. How are you going to have peer reviews?
The best they can do is find bad people via complaints and the best people via complement cards. Finding the best people by process of elimination isn't really a good strategy. And complement cards are only really provided by frequent flyers and in first class, which is predominantly staffed by more senior crew members.
But this generalizes too: What does it mean to be the best factory workers? For some employers, the definition would be "doesn't get sick and/or complain".
The best flight attendants are only twice as helpful and friendly as the pretty good flight attendants. Should they get paid double for something so subjective as "friendly and helpful?" Meanwhile, the best engineers are (some say) 10X (or even 100X) more productive. Yet they only make what 3X to 6X the pay on average, but only if they know how to negotiate... oh and by the way, they work in the field with the lowest supply and highest demand. Unlike effectively unskilled labor that most of the world has no choice but to do.
"There are thousands of flight attendants based in NYC alone. It's not uncommon for the flight leader to never lead a particular team member a second time."
Just because this is the way that flight crews are scheduled today doesn't mean that it's the only way it can be done. Why can't the schedule be arranged so that the same crew and leader stay together (as much as possible) on subsequent flights? Of course, there's no reason for the airlines to try any new approaches as long as unions won't budge on seniority.
We're now way off topic into the details of a particular industry, but I'll entertain your comment anyway. I just want to stress again: These problems generalize to many many many other industries.
> Why can't the schedule be arranged so that the same crew and leader stay together (as much as possible)
Because...
1) Flights get delayed or canceled
2) Crew member get sick or stuck elsewhere around the world
3) Planes are of varying size with varying size crews
4) Destinations change seasonally
5) Holidays and events alter flight schedules
6) People quit
7) People move and transfer bases
Never mind that flexibility to travel is the #1 job perk that they have to offer as career bait. Flight attendants trade flights, full trips, and destinations all the time. They are in that line of work so that they can go to interesting locations, if only for a short while. You could half their pay and they would still complain much more loudly if you halved their destination flexibility.
How does an airline know how well people do their jobs?
There are thousands of flight attendants based in NYC alone. It's not uncommon for the flight leader to never lead a particular team member a second time. How are you going to have peer reviews?
The best they can do is find bad people via complaints and the best people via complement cards. Finding the best people by process of elimination isn't really a good strategy. And complement cards are only really provided by frequent flyers and in first class, which is predominantly staffed by more senior crew members.
But this generalizes too: What does it mean to be the best factory workers? For some employers, the definition would be "doesn't get sick and/or complain".
The best flight attendants are only twice as helpful and friendly as the pretty good flight attendants. Should they get paid double for something so subjective as "friendly and helpful?" Meanwhile, the best engineers are (some say) 10X (or even 100X) more productive. Yet they only make what 3X to 6X the pay on average, but only if they know how to negotiate... oh and by the way, they work in the field with the lowest supply and highest demand. Unlike effectively unskilled labor that most of the world has no choice but to do.