"instead, we have the misguided actions and interactions of generally well-meaning people that are so segregated from the big picture and scared of losing their jobs that they make mistakes which snowball."
That's a pretty generous supposition ... in regard to both intent and competency.
If we assume malice, well, that puts all kinds of interesting moral burdens on us, right? Better to assume agents mean well than that they are actively hostile--it is much easier to reason about.
That's a pretty generous supposition ... in regard to both intent and competency.