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Just as a data point for you, I get about 50 emails a day that require an answer. I'd love people to show clearly that they're happy with an answer of at most 5 words, but mostly I have to top, tail, and generally be polite.

I've timed it - many emails require at least 2 to 3 minutes for a very short, but properly composed reply. For me that's nearly 3 hours a day.

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