I prefer live chat, but more than half the time I've used it, it hasn't worked for various reasons. Sometimes it's similar to the OP, sometimes they ask you immediately for a phone number to call you, etc.
It's getting better. It's incredibly frustrating when customer support personnel aren't empowered to help you regardless of the medium of communication.
It's getting better. It's incredibly frustrating when customer support personnel aren't empowered to help you regardless of the medium of communication.