"I work at a software company and am an engineer by profession
so i know this is technically possible"
I hate it when people say this. Just because you also happen to work for a completely different company in the same industry, it doesn't give you any insight whatsoever into how things operate anywhere else.
The point he was making is that he knows that it is possible to supply a digital download link. I think it absolutely does give him the insight into the range of things that are possible within the industry. Whether or not the company is willing to provide such a thing is a completely different question, but technical possibility is what he was attempting to communicate...
