You make a good point, but the OSX comparison doesn't work. Apple practically invented the smooth user experience and they design based on feedback and studies, not being arrogant and forcing change for the sake of change.
When you boil it down, it's pretty simple. Unity sucks, taking away the users ability to configure sucks, but they've made the stand and don't want to back down because it's the only way they can differentiate themselves from other distributions. Why? Because different, not because better.
When you boil it down, it's pretty simple. Unity sucks, taking away the users ability to configure sucks, but they've made the stand and don't want to back down because it's the only way they can differentiate themselves from other distributions. Why? Because different, not because better.