Interesting non-answer on the whole RapGenius debacle - very politician-like move to talk about "respect" and not actually address the serious technical issues.
I think he's a bit too touchy-feely and not enough make-it-worky.
When RapGenius didn't get the answers they thought they deserved, they went to the court of public opinion, and put Heroku on the defensive. All Heroku can do now is damage control, and we recently saw an example of that which didn't work out very well for Elon Musk.
So they give interviews to Venture Beat (a C-level exec publication) with the COO who talks about trust and community, and the C-level execs feel a little better.
You and I are left to wonder why a random routing dispatcher is better than a deterministic routing dispatcher regardless, of single-thread, multi-thread, evented, non-evented listeners.
I think he's a bit too touchy-feely and not enough make-it-worky.