Seconded. The sheer fact of the matter is that the state-of-the-art on offense is outpacing the state-of-the-art on defense. These guys didn't expose any password data, and evidently, not even the contents of the support cases (just the subject lines). That's small potatoes.
Leaking my personal info is one thing, loosing customers personal info is simply far too boneheaded to begin with.