We are long time users of Heroku and are big fans of the service. Heroku allows us to focus on application development. We recently read an article on HN entitled 'Heroku's Ugly Secret' http://s831.us/11IIoMF
We have noticed similar behavior, namely increasing dynos does not provide performance increases we would expect. We continue to see wildly different performance responses across different requests that New Relic metrics and internal instrumentation can not explain.
We would like the following:
1. A response from Heroku regarding the analysis done in the article, and
2. Heroku-supplied persistant logs that include information how long requests are queued for processing by the dynos
Thanks in advance for any insight you can provide into this situation and keep up the good work.
I've been reading through all the concerns from customers, and I want every single customer to feel that Heroku is transparent and responsive. Our job at Heroku is to make you successful. Getting to the bottom of this situation and giving you a clear and transparent understanding of what we’re going to do to make it right is our top priority. I am committing to the community to provide more information as soon as possible, including a blog post on http://blog.heroku.com.
To whom it may concern,
We are long time users of Heroku and are big fans of the service. Heroku allows us to focus on application development. We recently read an article on HN entitled 'Heroku's Ugly Secret' http://s831.us/11IIoMF
We have noticed similar behavior, namely increasing dynos does not provide performance increases we would expect. We continue to see wildly different performance responses across different requests that New Relic metrics and internal instrumentation can not explain.
We would like the following:
1. A response from Heroku regarding the analysis done in the article, and 2. Heroku-supplied persistant logs that include information how long requests are queued for processing by the dynos
Thanks in advance for any insight you can provide into this situation and keep up the good work.