So, awesome customer service is the goal. And awesome is defined as not 14 days, but 30 days. Wouldn't it be even more awesome at 90 or 365 or 1000? These organizations have to draw the line somewhere. You've drawn yours quite forcefully at 30. It's interesting that you expect so much more than any company (that we can think of) delivers, and insist that you won't deal with Dreamhost until they hit this metric. I'd love to know who you host with, or if you don't, then who you might eventually find that "fits the bill" for you.
