"They `need' it so they have a paper-trail in case something goes belly-up."
We had that before email. It used to be handwritten memos on three part carbonised sets, original and yellow copy were sent and the blue one kept, the other person wrote their reply underneath and then kept the yellow one. I wish I had kept a few of those forms - the Internet seems not to know them...
What I'm saying is that it is all down to the organisational culture. Any technology will be used in a way that conforms to the culture!
We had that before email. It used to be handwritten memos on three part carbonised sets, original and yellow copy were sent and the blue one kept, the other person wrote their reply underneath and then kept the yellow one. I wish I had kept a few of those forms - the Internet seems not to know them...
What I'm saying is that it is all down to the organisational culture. Any technology will be used in a way that conforms to the culture!