Its a great product when it works. When it doesn't, for example if they decide to freeze your money for no reason, it's not fun anymore. And there's plenty of reports of that happening to people.
You mean because they have automated AML/anti-fraud systems that all banks must have; every bank wrongly freezes accounts. To your mind, Revolut does that worse than others. I disagree, but without hard evidence, it's just our hunches at odds.
Yes, sure. But at my brick-and mortar bank I can go and talk to a flesh and bones human, instead of to an AI robot. Which is a much better service, when the anti-fraud thing does happen.
The revolut anti-fraud thing also seems to be less well done, being easier to trigger than other "real" banks.
