>> And I think most people who hate Jira actually just hate the process their company has imposed inside of Jira.
I think what you describe is a problem for a lot of people, but what isn't acknowledged is that some people don't want any kind of process, or rather, they don't want to deal with any kind of friction. These people don't like Jira without the customizations. They don't like equivalent tools.
Given these tools regiment the world to some extent, many programmers are fine with the minimal friction. However, you have big problems when people who don't value any process get into positions of authority. This is also often a problem when you interface with other units of an organization who don't understand the value of a process.
I think what you describe is a problem for a lot of people, but what isn't acknowledged is that some people don't want any kind of process, or rather, they don't want to deal with any kind of friction. These people don't like Jira without the customizations. They don't like equivalent tools.
Given these tools regiment the world to some extent, many programmers are fine with the minimal friction. However, you have big problems when people who don't value any process get into positions of authority. This is also often a problem when you interface with other units of an organization who don't understand the value of a process.