He is not polite, but he is not wrong either. Originally, the first orbital flight test should have happened years ago. There have been many delays, though Starship is still years ahead of the competition.
SpaceX has a history of promising insanely ambitious technological progress on insanely short schedules, then delivering insanely difficult technological progress, often behind schedule. To bellyache about this--as though it's the timeline that matters and that the delivery of insanely ambitious technological progress is beside the point--is transparent, unserious and tiresome.
At their bleeding edge, yes. Further back - their Falcon launch system is delivering far more reliably, frequently, and economically than any other launch system on Earth.
And that I've heard, actual buyers of launch services are perfectly aware of that distinction.
