When I was looking for an apartment recently, the big "luxury" buildings use AI agents to schedule tours and answer questions. Tours are also self-serve, you don't actually get to meet and talk to anyone. It's a crappy experience. I had to call an AI agent to figure out how to get in the front door of a building and it completely failed to answer this very basic question (fortunately someone eventually saw me knocking). When I toured one large complex there were several groups wandering through the building at once. It did not give me a particularly safe feeling to see that random people going everywhere in the buildings unescorted had been completely normalized.
