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In a class action they give $1 to every user they scammed $20 out of, and the lawyers charge $2 per user so you actually get nothing.
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The point of a class action is it isn't worth your while to go after them for $20 - you would win $20 - but then you have to pay your lawyers a million dollars. However if enough people were scammed the lawyers can get their pay, and better yet the cost is high enough that the company is likely to learn a lesson.

For some reason they always only manage to recover 1% of the money

It is still a large enough number that it appears on accounting statements. It is reported to investors. That is there are enough negatives that it gets attention and tends to change behavior

Yes, as a $19 profit per user.



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