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>Repairing a broken PC was a trivial help desk ticket; my PC was restored in an hour or two.

Except that even IT would know that a missing 8MB RAM stick is not a defect, it's (petit) theft, since RAM stick have no legs to just wander around by themselves. If it's gone, then an employee stole it.

Defect is when that 8MB stick would be ... defective.

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