This does seem like a fair criticism, the 7-11 style seems fine to me. (The food selection is much better in Japanese 7-11s, though.) When I see them they are usually in better shape than other nearby stations.
Small touches such as landscaping can really make a difference. For example, 7-11s at the beach often seem to put in a little more effort, although I don’t know if that’s the store or the landlord.
yes japanese 7-11s are exactly what i had in mind. a 7-11 that also has good quality sushi to go would be amazing. it's commonplace in bodegas in NYC (more the Asian owned ones) for example. that and, just one actual dark chocolate selection amidst the piles of low-quality milk chocolate M&Ms and hershey products. it's not a big ask.
The decline of the classic US fast food restaurants (McD's, Wendy's, BK) has been matched by gas station food getting better and better. The 7-11 breakfast sandwiches are pretty good these days and sometimes the hamburgers even taste like real meat :) .
Small touches such as landscaping can really make a difference. For example, 7-11s at the beach often seem to put in a little more effort, although I don’t know if that’s the store or the landlord.