When my kindle broke (within one year though only barely) I asked if they wanted a picture of the error (frozen screen). I was told they don't need it and my brand new kindle (with added 3g, the broken one was wifi-only) should arrive in the next 2-3 days. So yeah, I hope their service stays as awesome as it is.
On the other hand, the stuff recommended in the blog posts would be easy to implement without really making it more of a hassle (only ship to places already listed, ask for more than name, mail and address, collate chats).
On the other hand, the stuff recommended in the blog posts would be easy to implement without really making it more of a hassle (only ship to places already listed, ask for more than name, mail and address, collate chats).