On: Google has acquired the data of failed US airline Spirit

[digitalPhonix]

Depends on the SLA. Usually you negotiate an SLA to cover much more than a refund of the missed service targets (but with a fixed/known ahead of time cost for breaching the SLA).

[badestrand → digitalPhonix]

"Usually"? How many of Amazon's AWS customers have a custom SLA with them, maybe 0.001%?

[digitalPhonix → badestrand]

I would say even smaller; but more than 90% of those SLAs will have explicit remediation and compensation clauses, hence “usually” wrt. to negotiating an SLA.