The contents were clearly labeled, and it took more than a week to deliver something that was sent via Fedex's express service - it should have been there in a matter of days, so I didn't get what I paid for in any case. I had to argue with them (it actually took more than one phone call) that there was no resale value. I've used Fedex a lot in the US, and here in Austria, too. Compared to their usual service, this was no success story.