I made a free open-source version of Intercom at the start of the year called Op... | Hacker News

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jackjayd 17 days ago | parent | context | favorite | on: Salesforce to Acquire Fin (formerly Intercom) for ...

I made a free open-source version of Intercom at the start of the year called Opencom-dev after I got sick of paying what felt like extortionate pricing.

What do people see as the moat here for a firm like Intercom? Is it just the existing customer-base and switching-costs / friction?

nailer 16 days ago [–]

> What do people see as the moat here for a firm like Intercom?

It's the AI model that scores higher than Anthropics on customer support tasks.

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