On: Salesforce to Acquire Fin (formerly Intercom) for $3.6B

[HtmlProgrammer]

Solving 80% of menial support tickets automatically through agents trained on your help center, freeing up your actual support agents to focus better on meaningful tasks seems a tiny bit more than a grift.

I’m not sure where you’re getting this from but their customers find Fin to be a hugely impactful tool