That analogy is kind of flawed. If Microsoft specifically advertised 16/32GB of usable space then these arguments would have made sense. This just seems like buying 5 pound ribs at the meat section and then complaining about all the bones. Also how is this different from what other manufacturers are doing? I have Nexus 7 16GB which came with a usable space of ~ 11GB and heck it doesn't even have an expandable memory slot like surface.