Thanks for being nitpicky about that. I went ballistic when I read that quote, and I've added a comment to Ed's post to have him clarify that. I fell in the opposite of love with the software. The hardware's awesome though.
Brent, if only you'd have bothered to check and for and install updates before writing such a diatribe, your experience would have been different... hope you are enjoying your surface now. I know I am.
Actually, I did check for updates as I explained repeatedly in the post. To get the Office update, you have to go to a different place - not the OS or app updates in Windows Store, but to Install Optional Updates. I wouldn't have thought to look there.
Windows Update has had 'Critical' and 'Optional' updates for years. Even novice users know that; it's RIGHT on the Windows Update control panel. And if there are no 'Critical' updates, the only thing that shows up are the 'Optional' ones. Moreover, usually only security-related or Service-Pack updates are on the 'Critical' list -- Nominal Office updates are almost ALWAYS on the 'Optional' list. Geek cred is slipping fast.