Basically I dread the wall of email support sometimes because its too exhausting, assumes I am a company myself, assumes I must have a website, assumes I have a role at said supposed company.
Also I do not know in how many hours they might respond, Have they even read my message etc.
having something like telegram,matrix etc. can help but also at that point, I wonder if they all use email, can something like delta.chat be used to provide an instant experience to the email experience?
What are your thoughts on this, I am genuinely curious if delta.chat can provide a meaningful improvement over email because I dread having to open all of these things and then fear getting ghosted or fear that I would be able to explain myself only in a few messages worth of time maybe answering them to their questions,asking them questions etc. (I hope it may make sense)
You can get ghosted on IM too. Just ask anyone on tinder lol.
The downside of IM like Telegram or Matrix or Slack is that it's a broadcast bottle-in-the-sea way of communication. It's everyone's job to answer there, thus it's no one's job to answer there. OTOH contact mail boxes are often direct at people whose job is to read it.
That is completely fair, I totally understand that, but then again, those contact mail boxes end up being very similar to the "fuck off contact page"
Like, I definitely feel exhausted and dont contact those contact pages because of it, I have shared the pain points in the previous thread but they assume me mostly to have my own company, have a position and have a website etc.
I do not mind contacting them via email if its simple. But in reality, it isn't
In my opinion, starting out, I think that companies should definitely have instant messengers as I have had lots of appreciation to those providers who kinda did but anyways, my point here is that those look like "fuck off contact pages" to me and I feel exhausted and tired and don't even contact them and would much rather work with someone who has a discord and I contacted them personally and dm'd them and they understand my customer support solution lets say.
What are your thoughts on the opinion, I definitely get where you are coming from, but I just don't know, maybe make the mail so easy and not make it feel like a void ykwim?
Having a closed forum helps a lot to avoid this.