Regulators take tip offs and if one gets through, the enforcement action is usually pretty fast and strong.
They also like doing this. The ACCC makes a huge deal out of parading their latest conquest in the media.
Has its faults, the ACCCs dealings with telcos are especially terrible.
I still have friends at an Applecare provider based in oz, and they had a big one where as a settlement with the ACCC over trying to have it both ways with consumer law, they agreed to provide repairs or replacements for like a decade of wrongfully denied hardware issues. Hushed it right up. It was in lieu of a public apology from memory. But my friends spent weeks calling back old customers, chasing new contact details etc, to try and get them all free replacements.
They also like doing this. The ACCC makes a huge deal out of parading their latest conquest in the media.
Has its faults, the ACCCs dealings with telcos are especially terrible.
I still have friends at an Applecare provider based in oz, and they had a big one where as a settlement with the ACCC over trying to have it both ways with consumer law, they agreed to provide repairs or replacements for like a decade of wrongfully denied hardware issues. Hushed it right up. It was in lieu of a public apology from memory. But my friends spent weeks calling back old customers, chasing new contact details etc, to try and get them all free replacements.