I've had on-call roles where the idea was that in your spare time you worked on bug fixes (specifically the ones causing the most on-call noise).
Unfortunately, that on-call was so overwhelmed that you were lucky to be able to handle all the alerts/crises, let alone having spare time to fix the root causes.
Unfortunately, that on-call was so overwhelmed that you were lucky to be able to handle all the alerts/crises, let alone having spare time to fix the root causes.