> any good resources for developing good UX for necessarily complex use cases?
For teasing apart complex workflows I'd suggest Holtzblatt and Beyer's Contextual Design book, I taught a user-centered research and design class many years ago and used that as our textbook, hopefully it still holds up.
For organizing complex applications I like to start with affinity diagrams, card sorts, and collaborative whiteboard sessions. And of course once you have a working prototype, spend as much time as possible quietly watching people interact with your software.
For teasing apart complex workflows I'd suggest Holtzblatt and Beyer's Contextual Design book, I taught a user-centered research and design class many years ago and used that as our textbook, hopefully it still holds up.
For organizing complex applications I like to start with affinity diagrams, card sorts, and collaborative whiteboard sessions. And of course once you have a working prototype, spend as much time as possible quietly watching people interact with your software.