An oddly gauzy piece. As an ex-Amazonian, I recommend the (complimentary, insider-written) book "Working Backwards" for those interested in a substantive look at how Amazon ticks.
> At Amazon, customer obsession isn’t just a value—it’s a constraint on every technical tradeoff.
Gauzy because the author simply fed his notes into GPT-4o or 5-instant. If the line above ain't rock-solid proof of this, I don't know what is. And I don't think that our, uh, author gave the model enough to work with.
