It seems you did not read my comment. Here, let me reiterate in case you are too lazy to look back. I even indented it to change formatting the first time
>> I cannot stress this enough
>> Just because the user didn't find it doesn't mean they didn't search
Handholding isn't hard. You can be firm and critical while doing it too. See my example.
> provide logs etc
They probably could, but that depends on the community.
> I empathize with their behaviour
I do not. It is better to just leave the message on read than to respond with hostility. Growing up around my house we stressed "Thumper's Rule"
If you don’t have somethin’ nice to say, don’t say nuthin’ at all.
It applies here too. You can just ignore it instead of investing your time getting upset. You'll feel better too! Maybe just give them more time to keep searching. If you must respond, suggest a query. Either way you're responding, but a nothing response is a lot less effort than an angry response.
> Btw if you asked a question then got an answer and figured it out hopefully you would have added it to the help notes of the open source software you are using so others would find it
I do!
But not in communities I get banned from for not finding the (supposedly) previously discussed issue. They won't let me.
But not in communities I get banned from for not finding the (supposedly) previously discussed issue. They won't let me.