I was affected by the outage yesterday, and my flight to Seattle was delayed by over 6 hours, arriving in Seattle at 3am today. What made the delay much worse is the lack of clear communication and updates throughout the delay. As a consolation, the passengers got a 1-day redeemable $12 meal credit at the airport enough for a bag of chips and a small chocolate bar, which lightened the situation as it put into perspective how ridiculous the prices are at the airport.
$12 isn't even enough for a proper meal. It needs to be at least double that. Who in the right mind authorized that? How many customers of that airline were affect? Say it's 90k, that's trading a meager $1M for angrier customers and dozens of complains and bad reviews.
