I’m not really making a point here as much as an observation, but if my stack that I manage atop VMs in a data center goes down, my customers are pissed at me. If AWS goes down along with half the Internet, my customers are completely sympathetic.
Maybe just for you and after they realize it's part of the ongoing AWS outages, but for most folks, an outage is still their problem, and their SLA, regardless of if it's upstream from them.
I disagree. I think most customers are much more sympathetic to an AWS outage than they are to a self-managed outage. Whether that ought to be the case or not is a different question.
Unfortunately, people rarely notice when something is working, and the few who do will probably just assume you weren’t on AWS in the first place and move on with their day.
