To give a take from a happy cf customer – not only do they have a great engineering culture when it comes to writing blog posts and OSS but also the best customer service of any infra company I've ever used.
The team, including kenton who wrote this post, are often available on discord to provide help and take in feedback about cf products, if you find a bug or have a problem you can often be talking directly to the engineer who looks after that product. I've made PRs and feature suggestions on cloudflare products that got accepted without much hassle / protocol
Don't mean to put down others, but I receive better support from cf on an extremely small monthly bill (the free tier is too good) than I have got from a certain massive company's account managers on six figures a month bills.
Well, that only speaks better of higher ups who (a) offered you a space to that and (b) didn't micro managed you into something, like vercels hate piece.